Refund & Return

At Essential Minerals Brazil, we prioritize the happiness and satisfaction of our customers above all. Every piece is carefully selected and packaged to ensure it reaches you in perfect condition. Still, we understand that unexpected situations can happen.

 

When You Are Eligible

If any product arrives broken or damaged at your address.

If the quality of the item is not as expected compared to what was presented on our website or social media.

 

Our Solutions

Depending on the situation, we will provide one of the following options:

Refund – a full or partial refund of your order.

Discount/Store Credit – a discount on your next purchase or store credit as compensation.

 

How to Request

1.    Contact us within 7 days of receiving your order.

2.    Provide your order number and a photo or video of the issue.

3.    Our team will review the case and present the best solution for you.

 

Our Commitment

We want you to feel safe and confident when shopping with us. More than selling authentic and beautiful minerals, our mission is to ensure that your experience with Essential Minerals Brazil is positive, transparent, and trustworthy.