FAQ

1. How can I purchase your crystals?

Browse and order products directly on our website. Add items to your cart and follow the checkout process. For bulk orders, contact us directly via WhatsApp or email.

 

2. Do you ship internationally?

Yes! We ship all over the world. All shipments are carefully packaged to ensure crystals arrive safely.

 

3. How long does shipping take?

Orders are usually delivered within 7 to 15 days, although this may vary depending on FedEx logistics and regional delivery schedules.

A tracking number is provided once your order is shipped.

 

4. Are the stones genuine and natural?

Yes. All our crystals and carved stones are 100% natural, ethically sourced, and inspected for quality. Each piece is unique, with its own natural colors and patterns.

 

5. Can I request custom or bulk orders?

Yes. We offer custom carvings, statement pieces, and wholesale lots. Contact us with your requirements for pricing, availability, and delivery options.

 

6. How is quality ensured?

Every piece is personally selected and inspected before shipment. Professional photos, detailed descriptions, and measurements are provided for transparency.

 

7. What is your return or exchange policy?

Returns or exchanges are accepted within 7 days of delivery for damaged or incorrect items. We will process the return and issue a refund to your original payment method or offer a discount on future purchases, depending on the situation.

 

8. How can I contact Essential Minerals Brazil?

WhatsApp: [+55 54 994913836] - Gabriel Heinen or Gabriel Colombo

Email: support@essentialmineralsbrazil.com

All inquiries are handled promptly, ensuring direct and personalized communication.

 

9. Do you offer wholesale pricing?

Yes, you can check on our WHOLESALE page or contact us for custom orders.

 

10. Are your crystals ethically sourced?

Yes. We work directly with miners and suppliers in Brazil to ensure sustainable and fair trade practices.